APOLLO TMS Privacy Policy

1Introduction

APOLLO TMS is a same-city freight matching platform that connects shippers with drivers, providing order placement, matching, transport tracking and digital proof of delivery. Freight is collected and settled directly by a licensed third-party payment institution, and the platform never handles the money. To provide these features we need to collect and use some of your personal information.

We process personal information lawfully, fairly, transparently and only to the extent necessary.

This policy explains what we collect and how we use it, how we share it, which device permissions we request, how we store and protect it, and how you can exercise your rights.

2What we collect

We collect personal information only as far as needed to provide the service:

2.1 Account registration and sign-in

• Phone number: to register, sign in, receive verification codes and identify the account.
• WeChat account details (if you choose WeChat sign-in): OpenID, nickname and avatar for quick sign-in and display.

2.2 Identity and qualification verification (mainly the driver app)

• Real name, identity document number and photo: to verify the driver's identity.
• Driving licence, vehicle registration, licence validity, plate number, vehicle type and vehicle photos: for driver and vehicle approval.
• Optional materials such as veteran status documents (if you upload them) for badges and priority rules.

2.3 Orders, fulfilment and location

• Pickup address, delivery address, contacts and phone numbers: for matching, price estimates and fulfilment.
• Location (precise or approximate): the shipper app uses it to position addresses and determine the service area; the driver app reports live location while fulfilling an order (about every 10-12 seconds or after a set distance) for tracking, navigation and dispatch.
• Order details, status, prices, bargaining records and digital proof of delivery.

2.4 Communication and orders

• Chat and bargain messages: conversations, offers and counter-offers between shipper and driver, kept for matching and service records.
• Order and settlement records: freight is paid by the shipper directly to a licensed third-party payment institution, which clears and settles it to the driver's account; the platform records only the payment status and references returned by that institution for reconciliation. The platform offers no top-ups, memberships, subscriptions or virtual goods. The platform holds no fund pool and never handles freight payments.

If you decline to provide some information a related feature may not work, but other independent features remain available.

2.5 Clipboard

• When it is read: only when you actively paste into a field (order number, address, contact details), the app reads the clipboard text to fill the form.
• Scope: the content is used only for that field; the app never reads, stores or uploads the clipboard in the background.
• Copying: copying an order number or address only writes text to the system clipboard, which you manage yourself.

2.6 Wi-Fi information (SSID, BSSID)

• What is collected: through system interfaces, the Wi-Fi network information of the device (SSID, BSSID, IP address).
• Purpose: network-assisted positioning, connectivity checks and network status detection to keep positioning, navigation and push working.
• Scope: used only for those features, never to identify a person, and never stored separately or shared.

3How we use personal information

• Account registration, sign-in, identity and qualification verification;
• Order creation, matching, capacity matching and dispatch;
• Transport tracking, navigation and real-time order status;
• Price estimates, bargaining, payment, settlement reconciliation and proof of delivery;
• Customer service, dispute handling, security controls and fraud prevention;
• Keeping the service and transaction records required by law.

4Third-party services and sharing

To provide maps, navigation, third-party sign-in, payment and push notifications we use these services:

• GrabMaps through Amazon Location Service (providers: GrabMaps and Amazon Web Services): map display, address and POI search, reverse geocoding, route planning, distance matrix and ETA; involves precise/approximate location and search keywords. MapLibre is used to render the map. Privacy policies: https://www.grab.com/sg/terms-policies/privacy-notice/ and https://aws.amazon.com/privacy/
• WeChat Open Platform SDK (provider: Tencent Technology (Shenzhen) Co., Ltd.): WeChat sign-in and WeChat Pay; involves OpenID, nickname and avatar.
• Push service MQTT (operated by us): dispatch notices, chat and bargain messages and order status updates; involves user identifiers, order summaries and message content.

We do not share your personal information with any other third party without your consent, except where necessary to complete a transaction, where required by law, or where you have given separate consent.

5Device permissions

We request permissions only when you use the related feature:

• Location: address positioning, tracking and navigation;
• Camera: identity and vehicle photos;
• Photos/media: uploading images;
• Notifications: dispatch and fulfilment reminders;
• Foreground/background service: keeping location reporting and progress notices during fulfilment;
• Network/Wi-Fi state: connectivity checks and positioning assistance.

Except for network state you may decline or turn any of them off in system settings without affecting other features. We do not collect IMEI, OAID, MAC or other device identifiers, and we do not use third-party advertising or analytics SDKs.

6Storage and protection

Personal information collected through our operations is stored in the country where the service is operated and kept only as long as necessary for the purposes above unless the law requires longer, after which it is deleted or anonymised.

We use HTTPS in transit, encrypted device storage for sensitive information, strict access controls and operation auditing. If a personal information security incident occurs we will notify you and take remedial action as required by law.

7Your rights

You may access, copy, correct, supplement or delete your personal information, withdraw consent and close your account. To exercise these rights contact us using the details in section 10 and we will respond within the legal period.

8Minors

Our products and services are intended for adults. If you are under 18, read this policy with your guardian, use the service and provide personal information only with your guardian's consent. If we learn that we collected a minor's personal information without guardian consent we will delete it as soon as possible.

9Changes to this policy

We may revise this policy from time to time and will announce material changes in the app or by in-app notification. A revised policy takes effect when published; please check the version number and update date. Continuing to use the service after an update means you accept it.

10Contact us

We will verify and handle your request as soon as we receive it, normally within 15 business days.