APOLLO TMS User Service Agreement

1Scope and acceptance

This agreement covers all products and services provided by APOLLO TMS. If you do not agree with any part of it, stop registering for or using the service. If you are under 18, use the service only with your guardian present and consenting.

2Platform role and services

APOLLO TMS is a transport marketplace that provides matching and coordination between shippers and drivers. It does not carry goods itself and is not a party to the transport contract; the transport service is agreed and performed directly between shipper and driver.

We provide load posting, smart pricing, online bargaining, transport tracking and digital proof of delivery (shipper app); the grab hall, smart dispatch, navigation, fulfilment workbench and earnings settlement (driver app); and matching, rule display, status updates and service records.

APOLLO TMS holds no fund pool and does not retain freight payments; payment, settlement and clearing follow the applicable rules in layers.

3Registration and verification

• Register with true, accurate and complete information and keep it up to date.
• Driver users must complete identity verification and driving licence, vehicle registration and vehicle verification as required, and the materials must be genuine and valid.
• Keep your account and password safe and remain responsible for all activity under the account; tell us immediately if the account is misused.
• One phone number may register a separate shipper account and driver account; their verification and permissions are independent.

4User conduct

You must not: post false loads, false capacity or conduct fake transactions; transport prohibited or dangerous goods or goods of unknown origin; cancel orders in bad faith, make false offers or take transactions off the platform; harass, insult or defraud others or disclose their personal information; interfere with or damage the platform or its security; or otherwise break the law, public order or this agreement. If you do, we may warn you, restrict features, suspend or terminate the service depending on the circumstances.

5Ordering, matching and fulfilment

• Shippers post transport requirements and the platform matches drivers through smart dispatch or grabbing.
• Once both sides confirm, the order is formed and both must complete loading, transport and handover at the agreed time, place and cargo details.
• Fulfilment status (accepted, loaded, in transit, signed) is recorded on the platform in real time.
• Drivers must fulfil orders properly and transport safely; shippers must describe the cargo truthfully and cooperate with loading and handover.

6Fees, payment and settlement

• Freight is the amount the shipper and driver confirm through matching and bargaining, with the platform providing reference prices and bargain records.
• Shippers pay through the payment channels the platform supports, and the result and status are recorded on the order.
• Driver earnings are settled according to the platform's settlement statements and details; refunds and settlements are tracked separately.
• The platform only displays rules and synchronises status and does not retain freight payments; third-party payment and clearing providers apply their own service rules.
• The platform may charge an information service fee under its rules, as published and shown on the order.

7Cancellation and breach

After an order is formed, either party cancelling without good reason or failing to perform bears the corresponding responsibility. The platform may apply cancellation fees and credit records according to the timing and fulfilment progress. Bad-faith no-shows or frequent cancellations may affect your platform credit rating and service permissions.

8Intellectual property

The APOLLO TMS apps, websites and their text, graphics, marks (including the APOLLO TMS name and logo), interface designs and software belong to APOLLO TMS or the relevant rights holders. You may not copy, distribute, modify or use them commercially without written permission.

9Disclaimer

• As a matching platform, APOLLO TMS is not the carrier and is not liable for performance of the transport contract between shipper and driver. Loss, damage or delay of goods in transit is the responsibility of the parties to the transport agreement and the law.
• We are not liable for service interruption or non-performance caused by force majeure, but we will try to reduce the impact.
• Loss caused by your own actions (inaccurate information, poor account security, violations) is yours to bear.
• For problems caused by third-party services (maps, payment, push) we will help resolve them but are not directly liable.

10Changes and termination

We may revise this agreement for legal or business reasons and will announce changes in the app or by notification. A revised agreement takes effect when published and continued use means acceptance. You may stop using the service and close your account at any time.

11Governing law and disputes

This agreement is governed by the laws of the Republic of the Philippines. Disputes should first be resolved through friendly negotiation; failing that, either party may bring proceedings before the competent court at the operator's registered address.

12Contact us